Refund Policy
Last Updated: August 12, 2026
At Trans Asia Autos PTE LTD, we aim to provide customers with accurate vehicle information and a transparent purchasing and export process. Because vehicle purchases involve sourcing, auction fees, documentation, transportation, and international shipping arrangements, refunds are subject to the terms outlined below.
By purchasing a vehicle or making a payment through Trans Asia Autos PTE LTD, you acknowledge and agree to this Refund Policy.
1. Vehicle Purchases
All vehicle purchases are treated as confirmed once the customer has approved the vehicle and the required payment has been received.
Before confirming a purchase, customers are encouraged to review the available vehicle information, including photographs, specifications, auction information, inspection reports, mileage, and vehicle condition details where available.
Once a vehicle purchase has been confirmed, cancellation or refund requests may be subject to applicable costs already incurred by Trans Asia Autos PTE LTD.
2. Deposits and Advance Payments
Deposits and advance payments may be used to secure a vehicle, begin the purchasing process, or cover costs associated with sourcing and exporting the vehicle.
Once a payment has been committed toward a vehicle purchase, auction purchase, documentation, transportation, or other third-party costs, it may be non-refundable.
Where a refund is approved, any non-recoverable expenses already incurred may be deducted from the amount refunded.
3. Cancellation by the Customer
If you wish to cancel a vehicle purchase, you must contact us as soon as possible at:
Cancellation requests made before the vehicle has been purchased or committed to a third party may be considered on a case-by-case basis.
Once the vehicle has been purchased, shipped, transported, or associated costs have been incurred, cancellation may not be possible or may result in deductions for applicable expenses.
4. Auction Vehicles
For vehicles purchased through Japanese vehicle auctions, cancellation after a successful auction purchase may not be permitted.
Auction-related charges, bidding fees, purchase costs, transportation expenses, documentation fees, and other associated charges may be non-refundable once incurred.
Customers should carefully review the available vehicle information and confirm their decision before authorising an auction purchase.
5. Shipping and Export Costs
International vehicle exports involve costs such as:
Inland transportation
Port charges
Export documentation
Customs-related charges
Freight and shipping charges
Handling and storage fees
Insurance, where applicable
Other third-party logistics costs
These costs may be non-refundable once incurred or paid to third parties.
If a customer requests cancellation after shipping arrangements have been initiated, any refund will be assessed after deducting applicable costs that cannot be recovered.
6. Vehicle Condition and Inspection
Used vehicles may have normal signs of previous use, including wear and tear, cosmetic imperfections, mechanical wear, or other characteristics associated with their age, mileage, and condition.
Customers are responsible for reviewing available vehicle information before confirming a purchase.
Where auction sheets, inspection reports, photographs, or other vehicle documentation are provided, customers should carefully review these materials and raise any questions before completing the purchase.
A difference in personal expectations regarding the appearance, age, mileage, specifications, or condition of a used vehicle does not automatically qualify for a refund.
7. Vehicle Damage During Shipping
Once a vehicle has been handed over to the shipping or logistics provider, responsibility for transportation-related matters may be subject to the terms and conditions of the applicable shipping company or insurance provider.
If a vehicle is damaged during international transportation, customers should notify us promptly and provide supporting documentation and photographs where available.
Where applicable, we may assist customers in communicating with the relevant shipping or insurance provider. Any compensation will be subject to the applicable shipping or insurance terms.
8. Incorrect or Materially Misrepresented Information
If Trans Asia Autos PTE LTD determines that a vehicle was materially and incorrectly represented in the information provided by us, we will review the matter and determine an appropriate resolution.
Depending on the circumstances, this may include correction of the issue, replacement arrangements, credit, or refund, subject to the applicable circumstances and third-party obligations.
9. Refund Eligibility
Refund requests are reviewed individually based on:
The reason for the request
The stage of the purchase or export process
Whether the vehicle has already been purchased
Whether third-party costs have been incurred
Whether shipping arrangements have begun
The information provided at the time of purchase
Any applicable contractual or legal requirements
Approval of a refund is not automatic.
10. Refund Processing
If a refund is approved, we will inform the customer of the approved amount and applicable deductions.
Refunds will generally be processed using the original payment method where reasonably possible.
The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, or financial institution involved.
Any bank charges, payment processing fees, currency conversion losses, or other non-recoverable charges may be deducted where applicable.
11. Non-Refundable Third-Party Costs
Certain expenses paid to third parties may not be recoverable. These may include, but are not limited to:
Auction fees
Inspection fees
Documentation charges
Port charges
Storage charges
Transportation costs
Shipping charges
Customs-related expenses
Administrative fees
Payment processing charges
Such costs may be deducted from any approved refund.
12. Refunds for Duplicate or Incorrect Payments
If you have accidentally made a duplicate payment or paid an incorrect amount, please contact us as soon as possible at support@transasiaautos.com.
We will review the payment and, where appropriate, arrange a refund after verifying the transaction and deducting any applicable non-refundable charges.
13. How to Request a Refund
To request a refund, please email:
Please include:
Your full name
Vehicle details
Invoice or order reference, if applicable
Date and amount of payment
Reason for the refund request
Supporting documents or information, where applicable
We may request additional information before making a decision.
14. Exceptions
Nothing in this Refund Policy is intended to exclude or limit any consumer rights, statutory rights, or other legal remedies that cannot lawfully be excluded or limited under applicable law.
Where applicable law provides a customer with rights that conflict with this policy, those legal rights will apply.
15. Changes to This Refund Policy
Trans Asia Autos PTE LTD may update this Refund Policy from time to time to reflect changes in our business practices, services, or applicable laws.
Any updated policy will be published on this page with a revised “Last Updated” date.
16. Contact Us
For questions regarding payments, cancellations, or refunds, please contact us:
Trans Asia Autos PTE LTD
Address:
111 North Bridge Road, #08-16,
Peninsula Plaza,
Singapore 179098